Privacy Policy

Effective Date: September 15, 2025
Last Updated: September 15, 2025

Welcome to StepLoom. We value your privacy. This Privacy Policy details how we collect, use, and protect your personal information when you use our website, mobile application, and related services. StepLoom Inc. is registered in the province of Québec, Canada.

By using StepLoom, you agree to the practices outlined below. For questions, contact info@steploomsolutions.com.

Information we collect

We collect information to help you get the most out of StepLoom. This includes:

Information you provide directly:

Name, email address, and account details when you sign up
Profile preferences, routines, and goals you set
Messages or feedback you send us

Information we collect automatically:

Device type, browser, and operating system
IP address and general location
Usage data (e.g., which features you use, time spent on the platform)
Cookies and similar technologies (see Section 5)

Optional health-related data (if enabled):

Steps, heart rate, sleep patterns, or energy levels from connected devices
This data is only collected if you choose to connect a wearable or health app and opt in to share this information.

How we use your information

We use your information for the following purposes: To provide and personalize your experience on StepLoom.

Help you build routines and track progress.
Improve our platform and develop new features.
Communicate with you (e.g., updates, support, promotions)
Ensure safety, security, and compliance with legal obligations.

We do not sell your personal information to third parties.

Sharing your information

We may share your data with:

Service providers who help us operate StepLoom (e.g., hosting, analytics, payment processing)
Legal authorities if required by law or to protect our rights
Other users, only if you choose to share parts of your profile or progress (e.g., in community features)

All partners are required to maintain strict data protection standards.

Your choices and rights

You have the right to access the personal data we hold about you.

Correct or update your information
Delete your account and associated data.
Withdraw consent for optional features (like health tracking)

To submit a request, contact us at info@steploomsolutions.com. We will respond within 30 days.

If you live in the EU, UK, or Québec, you may also have the right to lodge a complaint with your local data protection authority.

Cookies and tracking technologies

We use cookies and similar tools to:

Keep you logged in
Understand how you use StepLoom.
Improve performance and personalize your experience.

You can manage cookie preferences through your browser settings. Some features may be unavailable without cookies.

Data security

We take data protection seriously. We use:

Encryption for sensitive data
Secure servers and firewalls
Access controls and regular audits

However, no system can be guaranteed to be fully secure. If you suspect your account has been compromised, contact us immediately.

International users

StepLoom is based in Canada and accessible worldwide. Data may be processed in Canada or other countries with different privacy laws.

We comply with international standards, including the GDPR (Europe) and the LPRPDE (Canada).

Children’s privacy

StepLoom is not intended for children under 13. Individuals aged 13 to 17 must obtain parental permission to use our services.

We do not knowingly collect personal data from individuals under the age of 13. If such data is discovered, it will be deleted promptly.

Changes to this policy

We reserve the right to update this Privacy Policy from time to time. If we make significant changes, we’ll notify you by email or through the platform.

Your continued use of StepLoom after changes means you accept the updated policy.

Contact us

If you have any questions or concerns, please don't hesitate to contact us for assistance.