Terms & Conditions
Effective Date: September 15, 2025
Last Updated: September 15, 2025
Welcome to StepLoom. These Terms and Conditions (“Terms”) govern your use of our website, platform, and services. StepLoom Inc. is a Québec-registered company (“StepLoom,” “we,” “us,” or “our”).
By using StepLoom, you agree to these Terms and our Privacy Policy. If you disagree, please do not use the Services.
Before using StepLoom, please note the following requirements:
You must be 13 or older to use StepLoom. If you are under 18, a parent or guardian must assist you in registering. You agree to provide accurate information, keep your login secure, and are responsible for account activity.
What StepLoom offers
StepLoom is a productivity platform that helps users, especially those with ADHD, stay organized and motivated through AI-powered planning and personalized routines.
We reserve the right to update or modify the Services at any time. If significant changes occur, we will notify you promptly.
Subscriptions and billing
We offer monthly and annual subscription plans.
Prices are in Canadian dollars (CAD) unless stated otherwise. Taxes may apply. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. By subscribing, you authorize us (or our processor) to charge the payment method you have provided.
You can cancel your subscription at any time through your account settings. Paid features remain available until the end of your billing cycle.
Refunds
Payments are non-refundable unless required by law. To request a refund, email info@steploomsolutions.com with your reason and supporting details. After we receive your request, we will confirm receipt within two business days. We will review your application and make a decision within 10 business days, notifying you of the outcome by email. If we need more information, we will contact you and pause the review until you respond. Once we have all the necessary information, we will inform you of our final decision by email.
Using StepLoom responsibly
Do not use our Services for illegal or harmful purposes, attempt unauthorized access, disrupt Services, or copy or reverse-engineer our software.
If you violate these rules, we may suspend or terminate your account.
Intellectual property
All content, software, branding, and trademarks are the property of StepLoom Inc. or its partners. Use Services only for personal, non-commercial purposes. Written permission is required to reproduce or distribute materials.
Privacy
Our Privacy Policy explains how we collect, use, and protect your information. Using StepLoom means you accept this.
No guarantees
We strive for reliability, but StepLoom may have errors or downtime. Services are provided as-is without guarantees.
Limiting our liability
As permitted by law, StepLoom is not liable for indirect damages or data loss from use of the Services.
Governing law
These Terms are governed by Québec and Canadian law. Disputes are resolved in Montréal courts only.
Updates to these Terms
We reserve the right to update these Terms at any time. For major changes, we’ll notify you. Continuing to use StepLoom means you accept the new Terms of Service.
Contact us
If you have any questions, please don't hesitate to contact us. We are here to help.
info@steploomsolutions.com
StepLoom Inc., Montréal, Québec, Canada